Frequently Asked Questions

Everything you need to know about your CAMILLA shopping journey.

What is the standard delivery timeframe for my order?

Domestic orders are typically delivered within 3-5 business days, while international shipping can take 7-10 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all full-priced items. Garments must be in original condition with tags attached and the hygiene seal intact.

How should I care for my silk and embellished garments?

To preserve the vibrance and detail of your CAMILLA pieces, we recommend professional dry cleaning only. Avoid contact with rough surfaces and store in a cool, dry place.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Do you offer gift wrapping services?

Every CAMILLA purchase arrives beautifully packaged. During checkout, you can also opt for a personalized gift message to be included in the parcel.